Manager Technical Services
- Posted on:
Manager Technical Services
- Department: Technical Service Center
- Experience: 8 - 14 years
- Location: Ahmedabad
- Openings: 2
Who we are?
POSCO Group is a leading global steel- making company recognized for its commitment to innovation, sustainability and excellence. With a legacy of over five decades, we strive to produce high-quality steel products while prioritizing environmental stewardships and community well-being. Our integrated approach encompasses cutting-edge technology, research and development and a diverse, inclusive workforce.
What is the role?
This role is to manage and execute Steel Technical Service operations across Pan India, ensuring high-quality support for POSCO HQ and its group companies. It focuses on addressing customer technical issues, enhancing product performance, managing claims and supporting after-sales services. The position acts as a key link between customers, processing centers and POSCO HQ to ensure smooth communication, product certification and quality improvement initiatives.
What are the responsibilities involved?
- To manage and execute steel technical service activities across Pan India, ensuring alignment with POSCO HQ and group company standards.
- To handle customer complaints and claims efficiently through root cause analysis, corrective actions and detailed reporting.
- To provide continuous after-sales technical support to enhance customer satisfaction and strengthen long-term business relationships
- To conduct technical surveys, market evaluation, customer identification, customer mapping, process evaluations and market studies to identify opportunities for improvement and growth.
- To drive new demand development by analyzing industry trends, customer requirements, new inquiry, TDC review and potential application areas for steel products.
- To oversee product certification activities of local regulatory body (BIS certification activities) and to handle customs clearance issues of imported material in coordination with Processing centers
What do we need in this role?
- Sound Technical Knowledge of Steel manufacturing process, product knowledge(HR/CR/GI/GA/NO/GO), Good Interpersonal Skills
- Investigate material, testing, quality issue/failures, create testing procedures to ensure materials.
- Excellent negotiation skill
- An Engineer Graduate (Metallurgy Engineering/Mechanical Engineering), an added advantage if B.E in Metallurgical Engineering.
What do we offer?
- Competitive salary, performance- based incentives and festive bonuses.
- Comprehensive benefits package, including health insurance and Commute Facilities
- Opportunities for professional development and career advancements.
- Supportive company culture that values work-life balance.
Why should you join POSCO Group?
Joining POSCO Group means being part of a global leader dedicated to innovation and excellence. You will have the opportunity to work with advanced technologies and be part of a team committed to sustainable practices and community impact. At POSCO Group, we invest in our employee’s growth and provide a dynamic environment where you can thrive and make a difference.